For returning customers
Reorder your hotel key cards
Start with your previous order reference and the quantity you need. Confirm what stays the same and what has changed so we can prepare your next quotation.
From your previous order to a new quotation
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Identify the previous order
Add an order, invoice or quote number if you have it. Your previous purchasing email and company can also help our team locate the record.
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Confirm quantity and changes
Give the total quantity, with quantities per design where needed. Check the card specification, artwork and delivery details separately.
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Review the new proposal
Our team checks the previous record and confirms the specification, current price, approvals and production and shipping schedule for your review.
Your reorder request
Use the email or company from your previous purchase where possible. Share the details you know; our team will confirm the order reference and proposed terms with you.
Reorder questions
What if I cannot find the original order number?
Leave the reference blank and use your previous purchasing email or company name. An approximate purchase date or product description in your message can help our team locate and confirm the record with you.
Can I reorder with a different design or card specification?
Yes. Mark the relevant detail as changed and describe the request. We will review the revised specification, artwork and any sample or approval steps before preparing the production proposal.
Will the previous price and delivery schedule still apply?
The new quotation confirms the current specification, quantity, price, payment and delivery terms. Production and shipping are scheduled after the approvals and conditions agreed for that order.
How do I send updated artwork or supporting documents?
After your request is received, use the inquiry reference shown with the email or WhatsApp link to send the files. Include the reference so the files can be matched to your request.